Student Success Coaches
Some fantastic new opportunities to provide face to face support to our students in two of our London Campus locations!
Student Success Coaches
£26,000pa plus £4,000 London Weighting and Excellent Benefits
Based on-site Full Time at our Holborn or Tower Hill Campuses
Permanent
Read the full job description here
The Opportunity:
At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We have recently gone through an exciting period of transformational change, and are now looking for a number of new Student Success Coaches to be based in our Holborn and Tower Hill campuses, we have vacancies to fill in both locations.
These roles are key within our Student Success team, each coach is responsible for supporting a case load of students throughout their academic life cycle (from enrolment to graduation) from a pastoral perspective. You will deliver proactive coaching and mentoring support via early intervention and outreach activities, and will work proactively in collaboration with colleagues to ensure the highest levels of experience are provided for onboarding, personalised advice, guidance and customer service in the area of student services and wellbeing support, signposting to specialist services as required.
About You:
You will need a degree, along with experience of coaching / mentoring students or customers to meet their own goals and achieve. You will have excellent interpersonal skills, along with demonstrating empathy, being able to manage expectations and inspire others, and able to relate to people from a wide range of different backgrounds. Experience of working in Higher Education is essential for this role; coaching and / or counselling skills training would be an advantage.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
- 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
- A generous Aviva pension plan, our contributions start at 7%
- PMI or Healthcare Cashback (dependent on role grade)
- Study any Arden course for free, with generous discount for all family and friends
- Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
- Plus, other competitive benefits!
Arden’s values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!
Closing Date: 26 June 2024
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position.
At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.
So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!
- Department
- Student Experience
- Role
- Student Success Coach
- Locations
- Holborn, Tower Hill
About Arden University
Since 1990, Arden University has reshaped flexible higher education, becoming a beacon for accessible learning. Beginning as a trusted online partner for UK universities, we've transformed into a symbol of online and blended degree courses designed for modern lives. With over 90 career-focused qualifications, validated by prestigious bodies like the British Psychological Society and Chartered Management Institute, our dedication to exceptional education stands strong.
Our mission is forward-looking and purposeful. We understand the evolving needs of employers and the global economy, driving us to champion meaningful change. Through our Study Centres in the UK (Manchester, Birmingham, London, Leeds) and Berlin, Germany, we empower a diverse student community to access life-altering degree pathways.
At our core lies equity, diversity, inclusion, and belonging, rooted in the belief that education is a force for both individual and collective progress. By seamlessly merging technology and education, we're breaking down barriers and revolutionizing conventional learning models.
Join our community of around 1,100 colleagues in shaping a more accessible, inclusive, and brighter future for all.
Student Success Coaches
Some fantastic new opportunities to provide face to face support to our students in two of our London Campus locations!
Loading application form
Already working at Arden University?
Let’s recruit together and find your next colleague.