Salary: £55,000 - £62,000 per annum

Positions - x 2

Employment type: Permanent

Hours per week: 37

Reporting into: Platform Team Leader (Salesforce)

Department: IT

Click here to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require roughllittle to no travel into our Coventry head office or various campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education, by leading the thoughtful integration of AI into teaching and learning and equipping our students to thrive in an AI-enabled world.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Senior Functional Consultant (Salesforce) sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee

About the Opportunity:

As a Senior Salesforce Functional Consultant, you'll play a key role in shaping and enhancing one of our most important business platforms, ensuring it continues to deliver exceptional value across the organisation.

Working within our Salesforce Team, you'll be responsible for the day-to-day administration, configuration, and support of our Salesforce platform, with a particular focus on Sales Cloud and Service Cloud. You'll work closely with stakeholders from across the university to understand business needs, deliver innovative solutions, improve user adoption, and ensure the platform remains stable, secure, and fit for the future.

This is a varied role that combines hands-on Salesforce configuration with stakeholder engagement, user support, and continuous platform improvement. You'll contribute to enhancing data quality, streamlining business processes, and delivering new functionality that enables colleagues to work more efficiently and effectively.

As one of our Senior Functional Consultants, you'll also take a leading role in delivering our Salesforce roadmap, championing a configuration-first approach and helping to maximise the value of our investment in Salesforce. Working collaboratively with the wider Business Systems team, you'll influence platform design, support complex business requirements, and drive continuous improvement across our Salesforce ecosystem.

About You:

If you're passionate about Salesforce, enjoy solving business challenges through technology, and want to make a real impact in a purpose-driven organisation, we'd love to hear from you.

Essential:

· Significant hands-on experience in similar or related roles, including issue escalation and platform ownership.

· 4+ years administering Salesforce in a complex organisation.

· Advanced declarative configuration expertise (Flows, automation, security, reporting).

· Strong understanding of Sales Cloud and Service Cloud.

· Excellent stakeholder management and communication skills.

· Experience working within Agile or structured service delivery environments.

· Salesforce Certified Administrator

Desirable:

· Salesforce Advanced Administrator, Platform App Builder, Sales Cloud Consultant and Service Cloud Consultant certifications

· Experience with Omni‑Channel features.

· Experience mentoring administrators or supporting capability development.

· Experience working in Higher Education, public sector, or regulated environments.

· Familiarity with Jira or similar work and demand‑management tools.

· Experience supporting enterprise‑scale Salesforce users, data volumes, and governance structures.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• BUPA Cash Plan

• Private Medical Insurance coverage (applies to certain job roles)

• We support your development and encourage (and fund in most cases) Salesforce certifications / exam costs

• Annual team trip to Salesforce / Agentforce world event in London.

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 13th July

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa, or fulfil the criteria we have for providing sponsorship.  However we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.