Salary: £26500 - 28000 per annum

Employment type: Permanent 

Hours per week: 37

Reporting into: Director of Academic Persistence 

Centre: Academic Persistence 

Click here to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require little to no travel into our Coventry head office or various campuses. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

Our Centre for Academic Persistence is focussed on helping and supporting students through their first-year university journey. We are a large team who are passionate about supporting students realise their potential. We do this through several different programmes including our Foundation Year; supporting the CertHE programme; our On Track initiative for students with level-progression support or assistance resitting or retaking modules and the university new student orientation.

About the Opportunity:

We are looking for an experienced administrator who will play a crucial role in enhancing the support services provided to students, thereby improving retention rates and academic success within Academic Persistence. 

• Coordination of Support Services: The Academic Administrator will oversee the coordination of various support services, including tutoring, mentoring, and academic advising, ensuring students receive timely and effective assistance. 

• Data Management and Analysis: By supporting with data requests and use of Power BI dashboards where necessary to provide student performance data, the administrator will identify trends and areas of concern, allowing for targeted interventions to support at-risk students.

• Undertake work load planning for the department to ensure all orientations and classes are covered, in collaboration with Academic Resources

• Oversee onboarding of new starters within the Centre

• Maintain accurate and robust administrative systems to ensure up to date information is accessible to those that require it.

• Use own initiative to identify areas of improvement and enhancement in supporting academic colleagues, for example in making positive changes to systems and processes

About You:

Essential 

• Excellent communication skills

• Extensive experience of using Microsoft tools for administrative support.  

• Demonstrate you have organised and planned internal and external meetings and events, and be used to dealing with conflicting demands, and working under pressure in an effective and positive manner.  

Desirable 

• Experience in the HE sector and knowledge of level 3, Foundation Year, and/or level 4 university programmes would be an advantage.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• SimplyHealth plan option

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 15th March

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.