Salary: £55,000 - £65,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of IT Operations

Department: IT

Click here to read the full job description and view our excellent benefits here

This role operates primarily on a remote working arrangement that will require at minimum one visit to our Coventry head office or various campuses per month. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Senior IT Infrastructure Engineer sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

About the Opportunity:

The Senior Infrastructure Engineer will play a pivotal role in bringing the University’s IT vision and strategy to life. As Arden University continues to scale rapidly across the UK and internationally, technology is central to enabling our growth, innovation and student experience. You will be instrumental in shaping and delivering initiatives that enhance the stability, security and scalability of our technology landscape.

Working at the heart of our IT operations, you will take help drive forward a diverse and evolving infrastructure estate, spanning cloud services, on-premise servers and virtualisation platforms, network and VOIP technologies, and Microsoft 365. This role offers the opportunity to make a tangible impact, ensuring our technology platforms are robust, future-ready and capable of supporting the University’s continued expansion.

About You:

You'll need the following skills / experience:

• MS Active Directory / Azure AD / GPO / DNS / DHCP / Certificate Services / DFS

• Automation by MCM /Intune - usage, management, packaging and reporting

• Virtualisation technologies such as Hyper-V & VMWare and Azure Virtual Desktop

• Good Scripting skills (e.g. MS PowerShell)

• IT Networks (VLANs, WAN, VPN, MPLS etc.)

• Messaging, incorporating Microsoft Exchange OnPrem, Microsoft Office 365 Exchange Online, and Windows In-Tune via Microsoft Azure.

• Linux (e.g. Ubuntu, Centos, RHEL) and Linux based applications such as Apache, HAProxy, MySQL, RabbitMQ.

• Managing and maintaining backup services (e.g. Veeam or similar).

• Infrastructure monitoring solutions

• Creating and maintaining Advanced PowerShell Scripts and Graph API for automation

• Infrastructure Services including DNS, DHCP, PKI and IPAM.

• In depth knowledge of Security technologies (Firewall / AV / Device Encryption)

• Knowledge of COTS Desktop software (e.g. Adobe products / MS Office / Java / etc.)

• Knowledge of Storage technologies (e.g. Nimble)

• Knowledge of Microsoft Desktop operating systems as well as associated tools and technologies (Win 11 / MDT / MDOP / etc).

• Wide-ranging knowledge of Server & Desktop industry standards.

Desirable skills / Experience

• Dev/Ops practises including automation, CI & CD Pipelines (e.g. Jenkins)

• AWS, especially EC2, VPC, RDS, S3, Cloudfront, Route 53, IAM, CloudWatch

• Managing and automating code deployments and CI/CD pipelines, especially using Jenkins and Terraform.

• Telephony technology (Teams phone system, SIP, SBC, VOIP, Unified Communications)

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!

• A generous Aviva pension plan, company contributions starting from 7%

• SimplyHealth plan option

• Private Medical Insurance coverage (applies to certain job roles)

• Access to Perkbox benefits

• Study any Arden course for free, with a discount for all family and friends

• Plus, other excellent benefits

• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 15th February

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.