Salary: £35,000 - £40,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Student Persistence Manager

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role will be based full time from one of our North Campuses, Birmingham, Leeds OR Manchester.  You will be allocated a location, aligned to your closest campus, however you will need to travel to the other campuses as and when required (expected to be every 2-3 weeks).**

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

The Student Experience team is dedicated to supporting and empowering students throughout their journey at Arden. They provide wellbeing support, career development, and engagement initiatives, ensuring every student feels connected and equipped for success. Our focus on innovation and continuous improvement helps create an inclusive and enriching learning environment.

About the Opportunity:

To support Arden’s growth, we’re investing in a robust Attendance & Engagement structure to support student outcomes and institutional compliance. We’re looking for an experienced and driven Team Leader to lead a newly expanded team of Attendance & Engagement Officers.

This is a pivotal role, responsible for coordinating attendance interventions across your assigned campuses, ensuring consistency and compliance with policy, and using data to drive operational improvements and early student support.

Key Responsibilities

• Lead and manage a team of Attendance & Engagement Officers, covering a defined group of campuses.
• Oversee delivery of attendance interventions and meetings, ensuring timeliness and policy adherence.
• Monitor team workload, performance, and service quality.
• Drive improvements in attendance tracking, reporting accuracy, and case management.
• Collaborate with campus management and academic teams to deliver joined-up student support.
• Escalate issues and insights related to student risk, non-engagement, or compliance.
• Provide regular reports and data to inform institutional metrics and student continuation strategies.
• Contribute to strategic development of attendance and engagement frameworks.

About You:

We’re looking for someone who is both operationally excellent and passionate about student success.

Essential:

• Experience in managing or coordinating student support or engagement services.
• Excellent understanding of data reporting, compliance, and policy-driven service delivery.
• Strong leadership and people management skills.
• Ability to work cross-functionally with campus teams, academic staff, and central services.
• Confident in using IT systems (Excel, Microsoft 365, data dashboards).
• Excellent written and verbal communication skills.

Desirable:

• Knowledge of SLC, UKVI compliance and OfS B3 continuation expectations.
• Experience in higher education, especially in attendance, engagement, or student casework.
• Familiarity with SITS or similar student record/attendance systems.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance 
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 27th July

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.