Salary: €40,000 - €43,000 per annum

Employment type: Fixed Term Contract to cover Maternity Leave (12 months)

Hours per week: 37

Reporting into: Student Support Manager

Department: Student Experience

Click here to read the full job description and view our excellent benefits here

This role operates on a hybrid working arrangement that will require 3 days based in our Berlin campus. This may fluctuate in line with business requirements. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

Our Student Success Coaches are part of the wider Student Experience Departments at Arden University, who ensure students across all campuses, receive the support and opportunities needed for success. The coaching team are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application and admission, through to graduation.

About the Opportunity:

We are looking for a Team Leader to oversee a team of Success Coaches who provide holistic student support, focusing on academic success, well-being, and personal development.

In this role, you will:

• Lead, train, and develop a team of Success Coaches to ensure high-quality coaching and student support.
• Drive continuous improvement in the coaching programme, ensuring high levels of student satisfaction.
• Motivate and guide your team to deliver tailored success plans, helping students achieve their academic and personal goals.
• Monitor and enhance service quality, ensuring student needs are met and performance targets are achieved.
• Collaborate across the university to develop best practices in student coaching and engagement.

If you are a passionate leader with a commitment to student success, we’d love to hear from you!

About You:

We are looking for a dedicated and experienced leader with:

• Proven experience in leading and managing a team, driving performance and professional development.
• A track record of motivating teams to deliver exceptional student support services, build strong professional relationships, and achieve targets/KPIs.
• Strong knowledge of student resources, referrals, and support services, ensuring students receive the guidance they need.
• A solid understanding of coaching principles and techniques, with the ability to apply them effectively in a student-focused environment.
• Familiarity with higher education systems and student development theories, including growth mindset strategies and motivational techniques.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• Fully Paid Deutschlandticket (covering public transport/regional trains in Germany)
• Urban Sports Club Membership
• Study any Arden course for free, with a discount for all family and friend
• ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other excellent benefits

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Thursday 17th July

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.