Salary: £24,000 per annum

Employment type: Permanent,

Hours per week: 37

Reporting into: Student Finance Team Leader

Department: Student Finance 

Click here to read the full job description and view our excellent benefits here

This role will be based full time from our Nottingham City Centre campus.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About our Department:

We have a great opportunity for you to join our Student Finance team as a Student Finance Officer. As we grow our Student Finance team and new a new Nottingham campus, we have an exciting opportunity for someone to join the team. 

About the Opportunity:

The Student Finance Officer will be responsible for the end-to-end support of students studying with Arden via a variety of modes (e.g., Part time, Full time and Postgraduate), with specific responsibility for student funding. The post-holder will work proactively in collaboration with colleagues to ensure the highest levels of customer service, support and advice are provided to students with regards to their student funding.

About You:

The role will detail a variety of responsibilities including;

Essential requirements:

• Work on departmental projects within the Student Finance department.

• Supply accurate data and information to other departments or external agencies (e.g., Student Loans Company) as required.

• Identify additional service or system improvements and work with the Student Finance Team Leader to co-ordinate the delivery of innovative solutions to maximise service quality, efficiency, and continuity.

• Assist the Student Finance Team Leader with the management of effective relationships with Student Loan Company (SLC), developing key contacts and associations to support Arden in its service to students.

• Use and understand finance systems to enable manipulation of data and initial investigation of customer queries/problems.

• Support with all Student Finance queries, including more complex queries, offering an excellent student experience.

Identify gaps or shortfalls in information/ data and actively source and apply innovative solutions.

Skills and Attributes:

As we grow our Student Finance function, we are looking for a Student Finance Officer to join our growing finance community who is.

• Enthusiastic & proactive
• Has the ability to work under pressure and to deliver to tight timescales
• Will collaborate with other teams across Finance and the wider Arden University business.
• Strives for continuous process improvement.
• Has proven Excel experience.
• Has experience with accurate data reporting.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 26th March 2025

Interviews to be held w/c Monday 2nd June 2025

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.