Student Hub Advisor 

£26,000pa plus £4,000 London Weighting and Excellent Benefits

Based on-site at our Holborn Campus 

You will be required to work Monday and Tuesday 11.30-8 and Wednesday, Thursday and Friday 9-5.30

Full-Time / Permanent

Read the full job description here

Arden University

We are an aspirational and award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career- focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Student Experience

Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

The Role – Student Hub Advisor

We are currently looking for a Student Hub Advisor to join our growing Holborn Campus.

As a Student Hub Advisor you will:

• Be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger, be able to listen to a range of customer service issues and offer unique and innovative solutions to each problem
• Aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected

You will be required to work Monday and Tuesday 11.30-8 and Wednesday, Thursday and Friday 9-5.30

About You:

To be successful as a Student Hub Advisor you must have:

• Considerable customer service experience in a student/customer-facing capacity
• A passion for helping people to succeed and a willingness to learn new skills
• Excellent written and verbal communication and interpersonal skills
• The ability to prioritise and organise a varied workload

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. 

Closing Date: Sunday 30 March 2025

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however, applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

If you are an existing Arden Student or due to start on a course with us, unfortunately, you are unable to apply for this role due to a conflict of interest with access to systems

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.