Senior Quality Coordinator (Student Affairs and Appeals)

£26,000 - £28,000 per annum plus excellent benefits (30 days holiday + study for free etc)

1 role available

Hybrid working - Coventry Head Office – one day in the office every month. You’ll also need to be flexible to attend the office as and when needed for specific requirements.

Perm / Full time

Click here for the full job description

Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education. There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

Quality and Registry Team

The Senior Quality Coordinator will sit within our Quality and Registry team is the Universities administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team are also responsible for processing all results and grades for the student’s and produce all certificates that are awarded at the graduation ceremony.

The Role – Senior Quality Coordinator

Reporting to our Quality Team Leader, we are looking for a Senior Quality Coordinator to join our highly skilled and supportive Quality Team. Working in a fast-paced environment, this role presents an exciting opportunity to provide important administrative support and coordination of Arden’s quality assurance and enhancement processes and procedures with a particular focus on student affairs and appeals (e.g exceptional mitigating circumstances, Fitness to Study, leave of absence, SEN adjustments, appeals and student conduct).

About You

To be successful as a Senior Quality Coordinator you must have:

Essential:

• Degree qualified or extensive relevant work experience
• Strong Analysis and problem solving capability
• Stakeholder management skills / experience
• Strong Administrative and customer service skills
• Experience of working with database systems and excel reporting spreadsheets or data dashboards
• Ability to plan, organise and prioritise workloads, to meet specific deadlines in a high-pressured environment.

Desirable skills:

• Experience of working in a Higher Education/Further Education environment.
• Knowledge of quality assurance or registry processes in an educational context.
• Experience of working with student record systems or large IT record systems

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!

Closing Date: Wednesday 27 November

This role will not attract sufficient points to obtain a sponsored Skilled Worker visa under the points-based immigration system, however applications are welcome from candidates who don’t currently have the right to work in the UK, but who would be eligible to obtain a visa via another route.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position.

At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!