Student Hub Team Leader

£32,000pa plus Excellent Benefits

Based on-site at our Birmingham Campus

Full-Time Permanent 

Hours include 11.30am to 8.00pm on Tuesday and Wednesday**

Read the full job description here

About Arden University:

At Arden University, we're proud to be innovators, disruptors, and pioneers in higher education. Our mission is to promote life-long learning and ensure that everyone, everywhere, has access to quality education. We are currently seeking a Team Leader for our Student Hub in our dynamic Birmingham campus.

About the Opportunity:

As a Team Leader in our Student Hub, you will lead a team who are the primary point of contact for our student body, delivering exceptional customer service to our students. In this key role you will drive exceptional customer care, allocate work, and focus on the professional development of our Student Hub team. You’ll be responsible for training, coaching, and empowering Student Hub Advisors to resolve enquiries promptly and effectively, while handling escalated cases to ensure an exceptional student experience.

** Monday, Thursday and Friday are standard working hours between 8.30am and 5.30pm

About You:

We are looking for someone who has significant experience of leading, developing and motivating teams in a customer services environment, ensuring that resources are managed effectively to meet a high quality of student satisfaction.  

You will need to be highly organised with a strong customer service focus, and thrive in a fast-paced environment.  You will be a confident team leader, getting the best out of your staff; and have excellent analytical skills for reporting on the impact and value that your team has added. Experience in Higher Education would be an advantage.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!
  

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: 24 November 2024

Interviews: w/c 2 December 2024

If you are an existing Arden Student or due to start on a course with us, unfortunately, you are unable to apply for this role due to a conflict of interest with access to systems.

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.