A great brand new opportunity to implement and operate our new Peer Mentor Programme for our Nottingham students!

Salary: £30,000 per annum

Employment type: Permanent

Hours: per week: 37

Department: Student Experience

This role will be based full time from our Nottingham campus.

Read the full job description here

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Opportunity:

The Peer Mentor Lead will devote appropriate time to planning, preparing, and overseeing the Peer Mentor programme's successful implementation and operation.

• They will serve in an administrative capacity by supervising and supporting the peer mentors.
• They will be in direct communication with Student Peer Mentors, providing guidance and support.
• They serve as a positive role model and demonstrate integrity, moral character, and strong leadership. The role will involve assisting in achieving retention goals, monitoring engagement, and coordinating activities.
• The Peer Mentor Lead will collaborate closely with Academic Persistence Programme staff and will serve as a student advocate, coordinating academic staff and student relationship, and maintaining a thorough understanding of university policies and best practices. The role involves tracking and analysing student data and preparing student data for reporting purposes.
• The Peer Mentor Lead will also be part of a proactive team, responding to queries and providing expert advice and will contribute to a positive student experience by providing clear information and referring students to specialist

teams.

• They will ensure timely processing of queries and follow-up to ensure student needs are addressed.

• They will provide support to students in via phone, email, live chat, and messenger, offering appropriate solutions.
• The successful candidate will demonstrate patience, empathy, and expertise in university processes to effectively address student concerns and ensure a proactive and accurate response.

About You:

We’re looking for an enthusiastic, proactive, and detail-oriented individual who is committed to making a positive impact on students' academic journeys.

• To be successful as a Peer Mentor Lead you should have:
• A strong passion for student success and higher education.
• Excellent problem-solving abilities and the capacity to thrive in fast-paced environments.
• Outstanding communication skills, both written and verbal.
• The ability to work both independently and as part of a team.
• Experience in event coordination or student support is beneficial.
• Previous experience in supporting students, handling complaints, and using CRMs or student records systems is highly desirable.
• Knowledge of data protection principles and student development theory is advantageous.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Monday 2nd June 2025.

Interviews will be held week commencing Monday 9th June 2025

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement:

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.

exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.