£30,000 per annum plus Excellent Benefits

Based on-site at our Birmingham Campus

Full-Time Permanent

Hours include 11.30am to 8.00pm on Tuesday and Wednesday**

Please click here for the full job description 

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Department:

The Lead Student Hub Advisor sit within our Student Experience team which is crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.

About the Opportunity:

As a Lead Student Hub Advisor, you will be the primary point of contact for our student body, delivering exceptional customer service. In this key role, you will manage escalated student cases, oversee crucial administrative tasks, and lead the professional development of our Student Hub team. 

Key Responsibilities:

• Serve as the primary point of contact for the student body, providing high-quality support and customer service.
• Manage and resolve escalated student cases, ensuring timely and satisfactory outcomes.
• Oversee and handle key administrative tasks to maintain a smooth student services experience.
• Lead the training, coaching, and professional development of the Student Hub team.
• Guide and support Student Hub Advisors to resolve complex student inquiries from the first point of contact.

About You:

We are looking for an individual with extensive experience in a front-line, customer-facing role. You should have:

• A proven history of managing escalated enquiries and complex cases.
• Excellent communication, interpersonal, and presentation skills.
• Strong cultural awareness and an ability to connect with diverse groups.
• Proactive problem-solving skills and a commitment to continuous improvement.
• Solid administrative and IT skills.
• Background in Higher Education (HE) or Further Education (FE) is advantageous
• Prior Experience in training and developing team members is beneficial.

Closing Date: Wednesday 29 January

If you are an existing Arden Student or due to start on a course with us, unfortunately, you are unable to apply for this role due to a conflict of interest with access to systems.

Equity, Diversity & Inclusion:

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.