Role: Client Service Executive
Salary: £24,000 - £27,000 plus commission bonus and excellent benefits
Based in our Coventry/Warwick Head Office or one of our UK Study centres (Manchester, London, Birmingham, Leeds) with Agile/Remote working
The Opportunity: This is an exciting opportunity to join the rapidly expanding team within the university; you will act as the key point of contact for all clients who have learners on Arden Apprenticeship programmes. You will work to defined Service Level Agreements (SLAs) to ensure clients are pro-actively kept informed about their learners' progress on programmes and any issues that may arise.
You will nurture relationships with your clients, building
stronger links and gathering information about their learning needs in order to
grow our business and recruit more learners within existing clients. You will
be the person a client wants to talk to. They will know that when there is an
issue, you will fix it quickly, sensitively and with professionalism, keeping
them informed throughout. When things are going well, they will want to call
you and say thank you, because you will be the face of Arden and the person
they see as responsible for all our successes and you will be immensely proud
of this perception and work every day to maintain and protect it.
About You: It is essential that you have excellent communication skills along with the ability to successfully build solid relationships. A meticulous record-keeper who ensures everything sent to a client is accurate, up to date and helpful. You should be confident to field and address client issues, ensuring you take personal responsibility for an issue right though to final resolution, even when the cause and resolution of the issue are out of your control. You will be the person who drives others across the apprenticeships team, and wider university, to take action to support the resolution of client issues. Ability to communicate to a high standard, both written and oral, and to take a personal interest in all your clients' sectors and organisation to be able to serve them better.
About Arden: We pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. As a private University we operate at a faster pace, we are more creative and entrepreneurial, and we are not afraid to take risks. We are small enough to be agile, but with grand plans to make a global impact. We have offices across the UK and in Berlin and in the next five years, you will see us in most continents across the globe, but we need you to help us achieve this. We are also proud to have won the Education Business of the year 2020 - Education Investor!
Why Arden: At Arden, our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with our wonderful benefits. We want our colleagues to enjoy both their personal and professional life, and we know work-life balance is at the forefront of everyone’s mind, as such we offer the opportunity for our people to explore agile working and offer flexibility in working pattern to accommodate where we can.
We know that health and wellbeing are important, and our colleagues benefit from Bupa Cashback along with access to wellbeing support. Our colleagues love the standard 30 days holiday, add the bank holiday on top and we will even throw in Christmas closure, giving you plenty of time to do the things you love! Your future is also important to us, and we want our staff to be as comfortable as possible in retirement, so we offer a generous pension plan from Aviva.
We want you to grow as the University grows, as such we promote lifelong learning and all our colleagues can study any of our courses for free, we also offer a generous friends and family discount. We believe in the freedom to learn, and each year every colleague can use the Golden Ticket to gift a free Arden education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. To learn more about our benefits click here, for the full JD click here or to start your journey with us click apply!
Deadline - Monday 25th October 2021