Student Support Champion
Salary circa £20,000 - £22,000
Based in our Birmingham Study Centre
We are a private UK University offering full time and part time hybrid and online study, based in the UK with centres across the UK and Germany. We are an aspirational University with ambitious plans to disrupt the HE sector through our passion for innovation. Having already earnt a reputation for delivering outstanding impact, convenience and relevance to our Graduates and Employers our vision is to become the first choice University for career-focused lifelong learners worldwide. We are also proud to have won the Education Business of the year 2020 - Education Investor!
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
The Opportunity: The job holder will be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger and be able to listen to a range of customer service issues and offer a unique and innovative solutions to each problem. You will aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.
The Person: Do you have considerable customer service experience in a student/customer facing capacity? Do you have a passion for helping people to succeed and the willingness to learn new skills? Do you have excellent written and verbal communication and interpersonal skills? Do you have the ability to prioritise and organise a varied workload? If the answer to the above is YES, you are the person we are looking for!
Why Arden: At Arden, our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with our wonderful benefits. We want our colleagues to enjoy both their personal and professional life, and we know work-life balance is at the forefront of everyone’s mind, as such we offer the opportunity for our people to explore agile working and offer flexibility in working pattern to accommodate where we can. We know that health and wellbeing are important, and our colleagues benefit from Health cashback plans along with access to wellbeing support. Our colleagues love the standard 30 days holiday, add the bank holiday on top and we will even throw in Christmas closure, giving you plenty of time to do the things you love! Your future is also important to us, and we want our staff to be as comfortable as possible in retirement, so we offer a generous pension plan from Aviva.
We want you to grow as the University grows, as such we promote lifelong learning and all our colleagues can study any of our courses for free, we also offer a generous friends and family discount. We believe in the freedom to learn, and each year every colleague can use the Golden Ticket to gift a free Arden education.
Deadline Friday 30th July 2021